Avoid the Doorman Fallacy
StrategyDo not reduce a role to its most basic function for automation, as you may lose hidden value like security, status signaling, and customer recognition.

로리 서덜랜드
Vice chairman of Ogilvy UK, author of Alchemy; behavioral science in marketing
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Do not reduce a role to its most basic function for automation, as you may lose hidden value like security, status signaling, and customer recognition.
A business must balance exploiting known efficiencies for short-term gains with exploring unknown opportunities for long-term survival.
Supporting quotes
20% of bees...ignore the waggle dance. Their purpose is to have a high chance of a failed journey, but a small chance of a massive shareable upside.Most company mergers fail, so let's not be absolutely naive about the benefits of scale.The greater value of digital to the wider organisation may be experimentation. It may be discovering things about human behaviour and preferences.Value is not an objective quality of a product but a subjective perception heavily influenced by the context in which it is presented.
Supporting quotes
20% of bees...ignore the waggle dance. Their purpose is to have a high chance of a failed journey, but a small chance of a massive shareable upside.Most company mergers fail, so let's not be absolutely naive about the benefits of scale.The greater value of digital to the wider organisation may be experimentation. It may be discovering things about human behaviour and preferences.Financial departments often get credit for visible cost reductions while ignoring the invisible costs of missed opportunities.
Supporting quotes
20% of bees...ignore the waggle dance. Their purpose is to have a high chance of a failed journey, but a small chance of a massive shareable upside.Most company mergers fail, so let's not be absolutely naive about the benefits of scale.The greater value of digital to the wider organisation may be experimentation. It may be discovering things about human behaviour and preferences.You are seeing 13 basic records. Membership answers from all 14 of this master's records.
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