Do Things That Do Not Scale to Delight Early Users
Paul Graham emphasizes that early startups must manually recruit and serve users before worrying about automation. Even if an early product is incomplete, founders can deliver an extraordinary overall experience through intense personal attentiveness. Long-term success after launch depends far more on how deeply a startup delights its initial core users than on how many users it initially attracts.
Supporting quotes
The question to ask about an early stage startup is not "is this company taking over the world?" but "how big could this company get if the founders did the right things?"
Your first users should feel that signing up with you was one of the best choices they ever made.
Source Paul Graham Do Things that Don't Scale (Paul Graham, 2013) (opens in a new tab)
1 more supporting quote is in the member records.
A question to consider
In your business, what manual action can you take right now to give a single early user an extraordinary experience before automating?






