Brian Chesky

Quotes are word for word from the source.

• Crisis and travel

  “We are collectively living through the most harrowing crisis of our lifetime, and as it began to unfold, global travel came to a standstill.”

  Our noteBrian describes the impact of the 2020 pandemic on Airbnb's business.

• Returning to basics

  “This crisis has sharpened our focus to get back to our roots, back to the basics, back to what is truly special about Airbnb”

  Our noteHe explains how the crisis forced the company to refocus on its core mission.

• Communication transparency

  “Wait to communicate any decisions until all details are landed -- transparency of only partial information can make matters worse.”

  Our noteOne of the guiding principles for handling the workforce reduction.

• Human centric mission

  “When we started Airbnb, our original tagline was, "Travel like a human." The human part was always more important than the travel part.”

  Our noteReflecting on the core values of the company during a difficult layoff.

• Honoring departing employees

  “One of the most important ways we can honor those who are leaving is for them to know that their contributions mattered, and that they will always be part of Airbnb's story.”

  Our noteBrian explains how to treat employees during a difficult layoff process.

• Accountability in layoffs

  “I am truly sorry. Please know this is not your fault. The world will never stop seeking the qualities and talents that you brought to Airbnb.”

  Our noteBrian addresses those being laid off due to the pandemic's impact on travel.